Exchange/Cancellation Policy

Exchange/Cancellation Policy

Each jewelry item we offer is handmade, custom-made and custom-fitted for each individual customer. Because of this, all items and orders (including custom and engravable pieces) are non-returnable but may be exchanged within 7 days of delivery. It is the customer's responsibility to measure their size prior to purchasing and to double-check the order prior to purchasing.

Shipping

All items ordered from luxevvsjewelers.com will be shipped via FedEx/UPS/Parcel Pro to the shipping address given at the time of order. All clients must directly sign for his or her package. Any customer that fails to sign for and receive his or her package will be responsible for all shipping fees from that point forward. In certain cases, FedEx Pickup will be required.