Each jewelry item we offer is handmade and custom-made for each individual customer. Because of this, all items (including custom and engravable pieces) are considered final sale and may not be returned or exchanged at any time.
All items are shipped via FedEx PICKUP or UPS PICKUP. All clients must have a government-issued ID at the time of pickup with ID matching the customer name on the package. Customers will be provided a tracking number the day of each purchase and will have 5 days starting from the delivery date to pick up his or her package. Any customer that fails to pick up his or her package with the time frame described above will be responsible for all shipping fees required to re-ship and deliver a package.